Recptionist

Job Description

1. **Front Desk Operations:**
– Greet patients and visitors in a courteous and professional manner.
– Manage incoming calls, schedule appointments, and answer inquiries regarding clinic
services, policies, and procedures.
– Maintain cleanliness and organization of the front desk area and waiting room.
– Ensure timely check-in and check-out processes for patients, including verifying
insurance information and collecting payments.
2. **Appointment Scheduling:**
– Coordinate scheduling of patient appointments to optimize clinic workflow and maximize
therapist productivity.
– Schedule follow-up appointments and manage appointment cancellations or
rescheduling as needed.- Update and maintain the electronic scheduling system with accurate patient information
and appointment details.
3. **Patient Registration and Records Management:**
– Register new patients, verify insurance coverage, and obtain necessary demographic and
medical information.
– Create and maintain patient records, ensuring accuracy and compliance with regulatory
requirements.
– Assist patients with completion of intake forms and medical history questionnaires.
4. **Billing and Payment Processing:**
– Process patient payments, including copayments, deductibles, and outstanding
balances.
– Prepare and submit insurance claims, verify claim status, and follow up on denied or
rejected claims.
– Collaborate with billing staff to resolve billing discrepancies and ensure timely
reimbursement.
5. **Team Coordination and Communication:**
– Coordinate communication between front desk staff, clinical team members, and
administrative personnel to facilitate seamless patient care.
– Provide guidance and support to front desk staff, including training, scheduling, and
performance management.
– Collaborate with clinic management to implement policies and procedures that optimize
front desk operations and enhance patient satisfaction.
6. **Customer Service Excellence:**
– Address patient concerns or complaints in a timely and professional manner, striving to
resolve issues to the satisfaction of all parties involved.
– Maintain a positive and welcoming atmosphere in the clinic, ensuring that patients feel
valued and respected throughout their interactions with clinic staff.
– Foster a culture of exceptional customer service among front desk staff, emphasizing the
importance of empathy, patience, and responsiveness.

Location: Homewood, IL